What are the delivery times for your books?
It takes us 2–10 days to process your order and a further 2–3 weeks to dispatch it, depending on the time of year.
Do you deliver worldwide?
Yes, absolutely. We deliver worldwide.
Where do we dispatch your product from?
Our offices are located in Epalinges, 1066, Switzerland. Our international warehouse, meanwhile, is located in France.
Do you provide product tracking information?
If the item is sent via La Poste, you will usually receive an email from La Poste containing the dispatch details.
I’ve received a damaged item. What should I do?
We’re sorry to hear that. Please simply send us a photo of the damaged item in question to the following email address: info@ihs-homeo.com and we’ll send you a similar replacement as soon as possible.
I still haven’t received my order. Why is it taking so long?
We apologise for the delay. Sometimes, international deliveries can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your parcel or would like further information about it, please contact us by email at the following address: info@ihs-homeo.com
Do you have a refund policy?
We do our best to resolve any issues our customers may encounter with their online purchases. However, we cannot accept returns or issue refunds unless the item is damaged.
RETURNS
We do not accept returns unless the item has a manufacturing fault. Damage caused during transit is not covered. However, you can contact us by email and we will try to find a solution. If a product is damaged, please email us a photo and then return it to the address we will provide if necessary.
Refunds (where applicable)
Once we have received and inspected your return, we will send you an email to let you know that we have received the returned item. We will also let you know whether your refund has been approved or declined.
If approved, your refund will then be processed and your credit card or original payment method will be automatically credited within a few days.
Items on sale or on special offer (where applicable)
Only full-price items are eligible for a refund. Unfortunately, items on sale or in a promotion are not.
Exchanges (if any)
We only replace items that were faulty or damaged on delivery. If you need to replace your item with the same one, please email us.
You are responsible for the postage costs associated with returning your item. These costs are non-refundable. If you receive a refund, the cost of returning the item will be deducted from it.
Depending on where you live, the time it takes to receive your replacement item may vary.
If you are posting an item worth more than 75 CHF, we recommend that you use a tracked delivery service or take out insurance on your parcel. We cannot guarantee that we will receive the returned item.
