Privacy policy

This Privacy Policy explains how your personal information is collected, used and shared when you browse our WooCommerce shop (the ‘Site’) or make a purchase there.

PERSONAL INFORMATION COLLECTED

When you visit the Website, we automatically collect certain information about your device, including information about your browser, your IP address, your time zone and certain cookies stored on your device.
Furthermore, whilst you are browsing, we collect information about the pages you view, the products displayed, the websites or search terms that led you to the Site, as well as information about your interaction with it.
This information is known as ‘Device information’.

We collect device information using the following technologies:

  • Cookies : small data files stored on your device or computer.
    Examples of WooCommerce cookies used:
    • woocommerce_cart_hash and woocommerce_items_in_cart : allow WooCommerce to detect changes to your basket.
    • wp_woocommerce_session_ : contains a unique identifier to link your order details.
    • woocommerce_recently_viewed : remembers the products you’ve viewed recently.
  • Log files : track activity on the website and collect data such as IP address, browser type, internet service provider, pages viewed, and the time and date.
  • Tracking pixels, web beacons and similar technologies : electronic files used to analyse your browsing behaviour and improve our services.

When you make or attempt to make a purchase on the Website, we collect certain personal information, such as your name, billing address, delivery address, payment details (including your credit card numbers, where applicable), email address and telephone number.
This data is referred to as ‘Order details’.

When we refer to ‘Personal information’, this includes both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information to:

  • process and dispatch your orders,
  • manage your payments,
  • to send you confirmations and invoices,
  • to contact you,
  • assess potential fraud or risks,
  • to send you (in accordance with your preferences) offers and information about our products.

We use device information (such as your IP address) to:

  • detect fraud or security threats,
  • to improve and optimise our website,
  • to analyse customer browsing behaviour and the effectiveness of our marketing campaigns.

SHARING YOUR PERSONAL INFORMATION

We share your information with third-party service providers who help us run our shop and provide our services (for example: web hosting providers, payment service providers, delivery companies).

We also use Google Analytics to understand how our customers use the Website. To find out more about Google’s privacy policy: https://www.google.com/intl/fr/policies/privacy/